PRP Training prides itself on its reputation for exceptional levels of high quality. To help achieve this, PRP Training has a dedicated Quality Assurance department.
The Quality Assurance department aims to ensure that the services that PRP Training provide offer the best levels of quality to meet both external and internal requirements, including legal and contractual compliance and customer expectations.
As a department, Quality Assurance are also responsible for coordinating the activities required to meet quality standards such as external verification visits and various audits within the contracts that PRP Training hold with the Welsh Government.
It is also the job of the Quality Assurance department to monitor and advise on the performance of the quality management systems and procedures in place and produce data and report on performance, measuring against set indicators.
Quality is at the heart of PRP and this is reflected in the various quality awards that the organisations achieves and continues to hold year on year.
PRP Quality Policy
“PRP is a training organisation committed to providing a service that is delivered on-time, meets and exceeds the needs and requirements of the learner and customer, is profitable, and expanding in its learner base. This will be achieved through improvements in performance, learner and employer involvement, partnership and customer relationships, the knowledge, experience and retention of our people, and the process and systems which work together in achieving the organisations objectives. We will operate in a manner that safeguards the environment and health and safety of all those involved in our service.”
Quality Objectives
- An 85% on-time learner success rate
- An 90% Good learning experience
- Increase in numbers learning - 5% increase annually
- An annual 20% reduction in Customer Complaints is achieved
- Staff retention - 90% annually
- 100% of staff successfully trained to required level month on month
- ISO 9001 Certification by March 2012
- Increased profit retention of 15% Year 1 and 20% Year 2 whilst reducing overall expenditure by 5% annually
- 100% health and safety action completed within 14 days of hazard/risk identified or accident/incident occurring
- Reduction in energy usage by 5% annually
- 0% of learners pass their estimated funding dates
- Below 5% overdue contract documents per month
- 80% of all awards to be achieved within their expected end date
- Increase Basic Skills take up to 80% annually
- 100% monthly attendance and action completed as part of the consortium
